Return & Refund Policy

Pictures and Advertisements

The information included in the Coolpo Store is nothing more than invitation for offer. Any information of such does not form as offer of the Coolpo Store to provide any product or service.There may also be errors due to careless omissions in the review process. Coolpo Store always strives to provide buyers with objective and correct website content and pictures but takes no responsibility for any incorrect information that has not been subject to proofreading, or for any misunderstandings due to differences in interpretation.If you find any errors in the information displayed on the Coolpo official website, please contact us at girlen@coolpo.io

Pricing and Adjustment

Coolpo reserves the right to change the price of the products displayed in the Coolpo Store based on the actual market situation. In the event of a price change, any change or cancellation of an order due to a change in price will not be accepted.Coolpo has the right to correct any unintentional mispricing. In the event of a pricing error, you will be notified and will be allowed to continue trading at the correct price or cancel the order without any charge. You can find additional information on pricing and sales taxes on the product page.

Order Receipt and Confirmation

When you place an order from our store, your order constitutes an offer to purchase products or services from us. If your order contains multiple products or services, your order will contain a series of offers for each product or service. After the order payment is completed, Coolpo Store will provide you the order status inquiry.We have the right to decide whether to accept your order. The Coolpo Store will only accept your order only after we have confirmed that the stock, logistics, policies and all other objective conditions can be satisfied. If the Coolpo Store have confirmed your order but find out later that we cannot offer the products or service ordered or that the buyer is scalping, competing with malice or buying against the purchase limitation, etc., we will cancel the order and refund the purchase price to you in full.

Order Cancellation and Change

Buyers could cancel the order or change receiving information before the order is shipped. Please contact us at girlen@coolpo.io. The order cannot be changed once it has been confirmed and processed. If you want to cancel the order after it is confirmed, please do not unpack and use the product, and process with the refund in 7 days upon receiving the product.

Logistics and Delivery

Coolpo promise that it will take less than two working days to ship after receipt of the order（Postpone in case of holidays）. For products that require longer time to prepare for delivery, please refer to the estimated delivery time on the product page. For pre-sale products, please refer to the information of the pre-sale campaign for the delivery time.If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.Coolpo Store will select a third-party shipping company, including but not limited to: 1. DHL, 2.UPS, 3. FedEx, 4. SF International SF Logistics, 5. DHL eCommerce. The Coolpo Store will choose the most suitable shipping company to provide the service according to the shipping address. You may advise us on the most appropriate shipping company for our reference, however we may not follow this advice.The shipping time should be subject to the time announced by the third-party shipping company. Once the products of your order leave our warehouse, the actual delivery may be affected by events which are beyond Coolpo’s control. Thus, Coolpo does not assume any responsibility for any delay in delivery due to unexpected logistics related events.If any logistics delay occurs, you may contact us at girlen@coolpo.io and we will do our best to contact the logistics company to help resolve the issue.

Order Receipt

After the product is delivered, we will inform you of the corresponding logistics waybill number by email. The logistics status of the order shall be subject to the tracking information provided by the third-party logistics company.If you did not receive the product after the auto-confirmation by the system, please contact us at girlen@coolpo.io .Coolpo assumes no responsibility for any loss due to the following reasons:
1．The buyer provided incorrect or inaccurate receiving information.
2．Unable to contact recipients during valid delivery time.
3．The recipient rejects the package while the package is in good condition.
4．The recipient fails to cooperate with the logistics company to complete customs clearance in accordance with local laws and policies, resulting in the return of the package.As Coolpo products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.Once you (or someone else on your behalf) signs for the item, Coolpo will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us at simo@coolpo.io within 48 hours after you receive the package so that we can resolve the problem immediately.

Return and Exchange

Products purchased at Coolpo Store can be returned within 7 days upon receipt of the product without any reason. The product has to be in unopened-factory condition and Coolpo will only refund the full price of the product. Costs like custom fees , VAT ,and postage rates will not be refunded. Buyers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to quality issues.Coolpo Store will offer you an exchange should there is any quality issues with the product within 15 days from the date of the completed transaction. We will refund you should there is no exchange unit. We will also be responsible for any costs incurred during this type of exchange and refund.Coolpo Store would not provide refund or exchange for any product issues caused by buyers.

Invoice and Tax

Once we ship your order, your invoice will be provided by email. If necessary, you can also contact us at girlen@coolpo.io to assist you with your invoice.Your order will be shipped from outside of your country. For goods with tax included, any duties incurred during the import process will be paid for by Coolpo.Tax items will not be displayed separately, and the prices you see on the checkout page and invoice are tax inclusive.